Ortovox

Precautionary Recall 3+ View larger

Precautionary Recall 3+

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3+ avalanche transceiver running software version 2.1 (May 2018)

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Dear ORTOVOX customer,

Feedback from our SAFETY ACADEMY PARTNERS has revealed that, in some rare situations, temporary disruption of the transmission function may occur on our 3+ avalanche transceivers running SOFTWARE VERSION 2.1. This can lead to prolongation of the search process. The reason for the disruption is a software error.

There have been no known accidents caused by the software error. However, as a precautionary measure to ensure our customers are not at risk, we are recalling all 3+ transceivers running software version 2.1. Devices affected by the recall may no longer be used without the required software update to version 2.2.

The error was identified and rectified in extensive internal tests. The new software version 2.2 will rectify the error.

WHICH DEVICES ARE AFFECTED?

This precautionary recall applies exclusively to ORTOVOX 3+ avalanche transceivers running software version 2.1. - no matter what color.

3+ devices running software versions 1.0, 1.1, 2.0, 2.2 and all other ORTOVOX avalanche transceivers (S1+, S1, ZOOM) are not affected.

How do I know which software version is running on my ORTOVOX 3+?

Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:

  • 10-digit serial number
  • Display test screen
  • Remaining battery capacity
  • INSTALLED SOFTWARE VERSION

If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.

If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.

If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected.

IF YOU PURCHASED YOUR TRANSCEIVER IN NEW ZEALAND....

Post your transceiver to: Mountain Adventure, 2 Dalziel Place, Woolston, Christchurch 8023
  • Please include: Your name, return address, mobile no, email address, any additional information, proof of purchase if possible
  • We will upgrade your transceiver software to version 2.2
  • We will then send your transceiver back to you within 2 working days, freight free





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